PIVOT Studio Limited - Terms and Conditions

Please read these Terms and Conditions ("Agreement", "Terms") carefully before using the services provided by PIVOT Studio Limited ("PIVOT", "we", "us", or "our"). This Agreement sets forth the legally binding terms and conditions for your use of our studio services, website, and mobile applications.

By accessing our studio, using our services, booking classes, or creating an account, you agree to be bound by these Terms. If you do not agree with these Terms, you should discontinue use of our services immediately.

ACCOUNTS AND REGISTRATION

To access certain features and book classes, you must create a PIVOT account. You may never use another person's account without permission. When creating your account, you must provide accurate and complete information, including emergency contact details.

You are solely responsible for:

  • All activity that occurs on your account

  • Keeping your account password secure

  • Immediately notifying us of any breach of security or unauthorized use

MEMBER SERVICES AND POLICIES

CLASS RESERVATIONS AND CANCELLATIONS

Cancellation Policy:

  • All Pilates classes must be cancelled at least 12 hours in advance of the scheduled start time

  • Waitlist cancellations must also occur at least 12 hours in advance

  • If you are on a waitlist and get moved into a class, you must cancel at least 12 hours in advance or standard cancellation fees apply

Arrival Policy:

  • You must be physically present and checked in 5 minutes before your scheduled class start time

  • Late arrivals may not be admitted to ensure class safety and minimize disruption

  • Your spot may be released to waitlisted clients if you arrive late

No-Show and Late Cancellation Fees:

  • Late cancellations (less than 12 hours) will result in forfeiture of your class credit or package session

  • No-shows will be charged the full single-class rate

  • Members with unlimited packages are subject to a $25 late cancel/no-show fee

MEMBERSHIP PACKAGES

  • All class packages and memberships are non-refundable and non-transferable

  • All classes must be prepaid

  • Package expiration dates are strictly enforced

  • Monthly memberships auto-renew unless cancelled with 7 days notice

  • Membership holds/freezes available for up to 60 days per calendar year with advance notice

PRIVATE SESSIONS

  • Private sessions require 24-hour cancellation notice

  • Late cancellations or no-shows will be charged the full session rate

  • Packages must be used within 12 months of purchase

FREE CLASSES AND PROMOTIONS

  • First-time client offers are limited to one per person

  • Cancellation policies apply to all promotional classes

  • No-shows for free classes will be charged the standard single-class rate

STUDIO RULES AND REGULATIONS

  1. Punctuality: Classes begin promptly at scheduled times

  2. Attire: Proper workout attire and grip socks required

  3. Equipment: Studio equipment is for class use only under instructor supervision

  4. Cleanliness: Clean equipment after use; bring your own towel

  5. Electronics: Phones must be silenced during class

  6. Respect: Maintain respectful behavior toward instructors and other clients

  7. Instructor Authority: Follow all instructor directions for safety

  8. Age Requirements: Participants must be 16+ (14-15 with parent/guardian present)

PERSONAL BELONGINGS

PIVOT assumes no responsibility for lost, stolen, or damaged personal belongings. Use of lockers and storage areas is at your own risk. The studio is not responsible for valuables left unattended.

HEALTH AND SAFETY - LIMITATION OF LIABILITY

HEALTH DECLARATIONS

By participating in PIVOT classes, you represent and warrant that:

  1. You are in good physical condition and have no medical conditions that would prevent safe participation

  2. You have consulted with a physician if you have any health concerns

  3. You will immediately inform instructors of any injuries, health conditions, or physical limitations

  4. You understand that Pilates involves physical exertion and risk of injury

MEDICAL CONDITIONS

Participants with the following conditions should consult a physician before participating:

  • Pregnancy (all trimesters)

  • Heart conditions or cardiovascular disease

  • High or low blood pressure

  • Recent surgeries or injuries

  • Chronic medical conditions

  • History of back, neck, or joint problems

ASSUMPTION OF RISK AND RELEASE

IMPORTANT: PLEASE READ CAREFULLY - THIS AFFECTS YOUR LEGAL RIGHTS

By signing up for classes or services, you acknowledge and agree:

  1. Voluntary Participation: You are voluntarily participating in physical fitness activities that involve inherent risks of injury, including but not limited to: muscle strains, joint injuries, falls, equipment-related injuries, heart attack, stroke, and in rare cases, death.

  2. Assumption of Risk: You assume all risks associated with participation in PIVOT activities, including use of equipment, floor exercises, and instruction.

  3. Release of Liability: You hereby release, waive, discharge, and hold harmless PIVOT Studio Limited, its owners, instructors, employees, agents, and representatives from any and all claims, demands, or causes of action arising from your participation in studio activities.

  4. Indemnification: You agree to indemnify and hold PIVOT harmless from any claims brought by third parties arising from your actions or participation.

PREGNANCY WAIVER

If you are pregnant, you acknowledge additional risks and confirm that:

  • You have physician approval to participate

  • You will modify exercises as directed by instructors

  • You understand pregnancy increases certain exercise risks

  • You assume full responsibility for your and your baby's safety

COVID-19 AND INFECTIOUS DISEASE ASSUMPTION OF RISK

You acknowledge that PIVOT has implemented health and safety measures, but cannot guarantee protection against COVID-19 or other infectious diseases. By entering the studio, you voluntarily assume the risk of exposure and agree not to hold PIVOT liable for any illness contracted in connection with studio activities.

PAYMENT AND FEES

Payment Terms

  • All services must be paid in advance

  • We accept major credit cards and electronic payments

  • Automatic payment enrollment required for monthly memberships

  • Failed payments may result in account suspension and late fees

Refund Policy

  • All sales are final - no refunds on classes, packages, or memberships

  • No exceptions for unused sessions, illness, travel, or schedule changes

  • Account credits may be issued at PIVOT's sole discretion for exceptional circumstances

  • PIVOT reserves the right to change the instructors without notice. No refunds will be given for classes with substitute instructor.

Price Changes

PIVOT reserves the right to change prices at any time. Current members will receive 30 days notice of price increases.

INTELLECTUAL PROPERTY

All content, including class choreography, instructional methods, music, and proprietary techniques used at PIVOT are protected by intellectual property laws. You agree not to:

  • Record, photograph, or film classes without written permission

  • Share or distribute proprietary class content or methods

  • Use PIVOT's name, logo, or branding without authorization

PRIVACY AND DATA

Your personal information is governed by our Privacy Policy, available on our website. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

CONDUCT AND TERMINATION

Prohibited Conduct

PIVOT reserves the right to terminate your membership for:

  • Violation of studio rules or policies

  • Aggressive, inappropriate, or disruptive behavior

  • Failure to pay fees or charges

  • Providing false information

  • Violation of health and safety protocols

Termination

  • You may cancel your membership according to the terms of your specific membership agreement

  • PIVOT may terminate your access immediately for policy violations

  • No refunds will be provided for terminated memberships due to policy violations

DISPUTE RESOLUTION

Governing Law

These Terms are governed by the laws of New York State, without regard to conflict of law principles.

Arbitration

Any disputes arising from these Terms or your use of PIVOT services shall be resolved through binding arbitration in New York County, New York, except for claims relating to intellectual property rights, which may be brought in court.

MODIFICATIONS

PIVOT reserves the right to modify these Terms at any time. Continued use of our services after changes constitutes acceptance of new Terms. We will provide reasonable notice of material changes.

ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any membership agreements, constitute the entire agreement between you and PIVOT Studio Limited.

SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

ACKNOWLEDGMENT

By using PIVOT services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

CONTACT INFORMATION

For questions about these Terms or our services, please contact: info@pivotpilatesstudio.com

By booking classes, creating an account, or entering the studio, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Last Updated: August 26, 2025